Getting the sting out of the conflict effectively

At some point, you need to deal with internal and external conflicts. In an organisation with so many parties and interests, clashes and escalating emotions are unavoidable. A round of redundancies, arguments about operational feasibility, or differences of opinions on financial matters can result in hard lines and rigidity. That is the perfect moment to show your wisdom as a leader. But how to achieve that? 

De-escalation is a skill and an art. All parties, including you, want to be heard. People don't just want to communicate their points of view but also their feelings and needs. As a leader, it requires in-depth knowledge of the dynamics of conflicts and a willingness to show vulnerability. Simon will help you get through this complicated process with flying colours.