Making conflicts productive

How to handle a major difference in points of view? Naturally, you want everyone to be on the same page. But what if your colleagues or employees have different opinions? You want to overcome fundamental differences before they become conflicts. How do you engage parties in having constructive discussions? 

As the person in charge, you are also a mediator. You want to be an expert in building bridges and to get there, you need to know how to create connecting communication. How do you point out the similarities in the needs of individuals or groups? Nothing feels better than being able to transform a difference of opinion into a stronger connection. Simon can help you making the subtleties of this art your own.